Faqs
Product/usage FAQs
What age is this suitable for?
From newborn stage through toddler years, until your baby is potty trained (roughly 0–3 years, depending on growth).
What weight range?
Our adjustable diapers fit babies from 5–17 kg, covering most of your baby's diapering journey in one size.
How does the sizing work?
Each diaper has multiple snap/velcro settings so it grows with your baby — no need to buy different sizes as they grow.
How many diapers should I buy?
We recommend 6–8 diapers for full-time use (enough for a wash cycle every 1–2 days), or 2–3 if you're using them part-time alongside disposables.
How often should I change the diaper?
Every 3–4 hours, or sooner if soiled, to keep your baby comfortable and rash-free.
How do I wash it?
Rinse off solids, machine wash in cold water with a mild detergent, no fabric softener or bleach.
How long does it take to dry?
Typically 4–6 hours air-dried; avoid direct high heat in a dryer to preserve elasticity.
Can I use it overnight?
Yes — for overnight use we recommend our high-absorption inserts/packs for extended wear.
What if the diaper leaks?
Leaks are usually a fit issue — check our sizing guide and ensure the snug-fit setting matches your baby's current weight.
How do I get the correct fit?
The diaper should sit snug at the waist and legs with no gaps, but loose enough to fit two fingers comfortably underneath.
Purchase-Related FAQs
How do I place an order?
Simply browse our products, add your preferred items to the cart, and proceed to checkout. Enter your shipping details, choose your payment method, and confirm your order.
Do I need to create an account to place an order?
No. You can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
How do I know if my order has been confirmed?
Once your order is successfully placed, you'll receive an order confirmation via email or SMS/WhatsApp (if applicable).
Can I modify or cancel my order?
Orders can only be modified or cancelled before they are dispatched. Please contact our customer support as soon as possible for assistance.
Can I purchase multiple products in one order?
Yes. You can add multiple products to your cart and complete the purchase in a single checkout.
Are MommyKart products genuine?
Yes. We source our products directly from trusted manufacturers and authorized suppliers to ensure quality and authenticity.
Is there a minimum order value?
No. There is no minimum order value unless specified during promotional offers.
Return & Exchange FAQs
What is MommyKart's return policy?
Due to hygiene and safety reasons, products sold on MommyKart are not eligible for return or exchange once delivered. This policy helps ensure the safety of all our customers.
What if I receive a damaged, defective, or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact our customer support within 24-48 hours of delivery with your Order ID and clear photos or an unboxing video. Our team will review your request and provide an appropriate resolution.
Can I exchange a product for a different size or color?
No. We currently do not offer exchanges for different sizes, colors, or personal preferences.
Can I return a product if I change my mind?
No. Returns are not accepted for change of mind, incorrect selection, or personal preference.
What if my package is tampered with?
Please refuse delivery if the package appears opened or tampered with and immediately inform our customer support.
Payment-Related FAQs
What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Popular Wallets
- Cash on Delivery (if available for your location)
Is online payment secure?
Yes. All online payments are processed through secure, encrypted payment gateways to protect your financial information.
My payment was deducted, but my order wasn't confirmed. What should I do?
If the payment has been deducted but no order confirmation was received, please wait for a short time. If the issue persists, contact our support team with your transaction details.
Can I get an invoice for my order?
Yes. A tax invoice will be provided for every successful order.
Why was my payment declined?
Payments may fail due to insufficient balance, bank restrictions, incorrect payment details, or network issues. Please try again or use another payment method.
Shipping & Delivery FAQs
Where does MommyKart deliver?
We currently deliver across most locations in India. Service availability depends on your PIN code.
How long does delivery take?
Most orders are delivered within 3-7 business days, depending on your location and courier availability. Delivery timelines may vary during festivals or unforeseen circumstances.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS to monitor your shipment.
How much is the shipping charge?
Shipping charges, if applicable, will be displayed during checkout before payment.
What happens if I'm unavailable during delivery?
The courier partner will usually make multiple delivery attempts. If delivery cannot be completed, the shipment may be returned to our warehouse.
Can I change my delivery address after placing an order?
Address changes are only possible before your order has been shipped. Please contact customer support immediately after placing your order.
Do you offer express delivery?
Express delivery may be available for selected PIN codes and products. Availability will be shown during checkout.
What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery date, please contact our customer support with your Order ID, and we'll assist you.
These FAQs follow common e-commerce practices while reflecting your no-return policy for baby and hygiene-related products.
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